Returns & Exchanges

We want you to be super happy with your purchase, so returns are accepted if notified within 7 days of arrival to your address for shipped orders or 7 days from order fulfillment notification for in store pick up orders. 

Clothing may be returned for store credit only. Items must remain unwashed and unworn with original tags. No perfume odors whatsoever, makeup stains or deodorant, smoke smell, pet hairs, etc may be present.

Jewelry, Hats, Belts, and Accessories are FINAL SALE and are not eligible for return unless they are damaged. Damaged, defective, or incorrect items must be reported within 3 business days of delivery to your address. Please email poetryteainfo@gmail.com for instructions on These returns.

All orders marked "Final Sale" or using clearance promo codes of over 25% will be FINAL SALE  

If you received Loyalty "Cash Back" Rewards for your order, the credit amount will reflect a subtraction of the earned loyalty reward for that item.

STORE CREDIT will be issued for all returned items. We do not offer monetary refunds via cash, PayPal or credit card. Only store credit via a gift certificate or app credit.

Once your return package is received it may take 3-5 days to process. We process all returns on Wednesday and Saturday each week.

Original shipping fees are non refundable and the customer is responsible for the shipping fees following.

please note that we are not responsible for shipping delays Caused by the Shipping carrier service.

We will email you a return shipping label that you can easily print out, tape to your package, and drop off at your local post office. You do not need to purchase a label; simply email us and we will supply one!

Your store credit will reflect a subtraction of $5 for shipping for every 2 items in your return. (For example, $5 for 2 items, $10 for 3-4 items, $15 for 5-6 items, etc).

If you used Sezzle, you will still be responsible for paying off your Sezzle balance, but you will receive store credit on your Poetry Tea Account to use on a future order. 

To begin a return, Click Here to Email Us and we will send you a return shipping label. You may print it and attach it to the package and drop it off at your local post office. 

our email address for any questions or concerns is poetryteainfo@gmail.com