Returns & Exchanges
We want you to be super happy with your purchase, so returns are accepted if notified within 7 days of arrival to your door step for shipped orders or 7 days from order fulfillment notification for in store pick up orders.
Merchandise may be returned or exchanged for another size (if it’s available). Exchanged items must remain unwashed and unworn with original tags.
SALE items are a FINAL SALE. All orders using clearance promo codes of over 25% will be FINAL SALE
STORE CREDIT will be issued for all returned items. We do not offer monetary refunds via cash, PayPal or credit card. Only store credit via a gift certificate or app credit.
Original shipping fees are non refundable and the customer is responsible for the shipping fees following. We will issue a return shipping label that you can easily tape to your package, and dropped off at your local post office.
Your store credit will be in amount of the original purchase price minus $6.50 for shipping.
Poetry Tea pays a fee for customers to use Sezzle therefore there will be a 10% restocking fee added to Sezzle returns.
To begin a return, Click Here to Email Us and we will send you a return shipping label. You may print it and attach it to the package and drop it off at your local post office.