Returns & Exchanges

We want you to be super happy with your purchase, so returns are accepted if notified within 7 days of arrival to your door step for shipped orders or 14 days from the day your order fulfillment notification was sent for in store pick up orders. 

Please note that if you pick up your order from our storefront past the 14 allotted days, it will be ineligible for return, so we suggest picking your orders up as soon as possible to make sure that you’re happy with your items. 

Merchandise may be returned and must remain unwashed and unworn with original tags.

Jewelry, hats, bras and accessories are FINAL SALE. SALE items are a FINAL SALE. All orders using clearance promo codes of over 25% will be FINAL SALE  

STORE CREDIT will be issued for all returned items. We do not offer monetary refunds via cash, PayPal or credit card. Only store credit via a gift certificate or app credit.

Due to the fact that we have a high turnover of inventory, exchanges cannot be accommodated. If you would like something in a different size the best way to get it is to go ahead and order your size now, and once we receive your return, you will receive store credit that you can use on your next purchase

Original shipping fees are non refundable and the customer is responsible for the shipping fees following. We will issue a return shipping label that you can easily tape to your package, and dropped off at your local post office.

Your store credit will be in amount of the original purchase price minus $6.50 for shipping.

To begin a return, Click Here to Email Us and we will send you a return shipping label. You may print it and attach it to the package and drop it off at your local post office. 

our email address for any questions or concerns is poetryteainfo@gmail.com